I can help you as your Co-Pilot


Transform time-to-first-value from 90 days to 30 days.

Provide VP-level leadership for a fraction of the costs - try before you buy.

Reduce time to revenue and get 5x ROI compared to hiring a new full-time customer success leader.

Create sustainable, efficient post-sales systems that influence not just go-to-market but your entire company's success.

My Experience on LinkedIn

What You’ll Walk Away With


▪️A scalable and aligned Post-Sales function

▪️Onboarding flows that drive retention

▪️Expansion plays that boost new revenue

▪️A trained team with commercial instincts

▪️Executive confidence that Customer Success and Account Management are under control

You need someone who’s done this before and can make it work right now. I can tell you what’s not working. I build what’s needed. 

Let's talk

Working with Thomas was truly an insightful and transformative experience. In just one session, he helped us bring sharp focus to what really drives our business – aligning our Customer Success strategy around revenue and clarity of purpose. What stood out most was Thomas’s ability to connect strategy with action – in a truly transformative way. He doesn’t just analyze – he guides you and helps you uncover breakthrough insights that make your team think and act more strategically. Through his A.C.E. (Activate, Cultivate, Expand) framework, he helped us redefine our customer segmentation to “follow the money,” creating a simple yet powerful system that connects our Sales and CS teams around one clear goal: sustainable revenue growth. Thomas has a rare gift for balancing strategic depth with human understanding. His calm, focused approach creates space for reflection while driving real progress. We left our session not only inspired but equipped with a concrete plan and renewed confidence in our direction. He also encouraged us to evolve our client feedback process into a powerful health score system, connecting qualitative insights with measurable business impact. These changes gave our team not just clarity, but a detailed action plan to strengthen relationships, improve retention, prevent churn, and turn Customer Success into a genuine growth engine. I would highly recommend Thomas to any team looking to turn Customer Success into a real driver of growth and revenue.

Olga Kinash

Key Account Manager at EBS

We worked with Thomas Voigt from The CS Consulting and I’d genuinely recommend him to any B2B tech company looking to strengthen its strategy and client success. Balancing client support, enquiries, and product development, we knew we needed to shift from support to real client success. Thomas quickly got up to speed - reviewing our materials, listening to calls, and sharing a clear, well-explained diagnosis deck that made our follow-ups much more focused. In just two sessions, we clarified key areas like pricing, outreach, community strategy, and referrals. His advice helped us refocus on building a client community and using AI more effectively. He also gave sharp, simple suggestions to strengthen our investor messaging. Thomas brings clarity, care, and strategic insight - we’re glad to have worked with him and hope to again soon.

Selin Yigitbasi-Ducker

Founder and CEO Goodsted